Frequently Asked Questions

 

 

Building

Build quality depends on a number of factors such as layer thickness and build environment. The Dremel printers (3D20 & 3D40) extrude filament into layers as thick as a sheet of paper, a best-in-class 100 microns (0.10mm) thick. The printers also have an active cooling fan which helps to evenly cool filament and reduce warping. Their designed to provide a fully enclosed build environment and gripped feet for stability. Lastly, an important factor is the quality of the filament used. Always use Dremel filament with Dremel's printers for the best quality.
3D20: Maximum build volume is 9” x 5.9” x 5.5” (230mm x 150mm x 140mm).
3D40: Maximum build volume is 10” x 6” x 6.7” (254mm x 154mm x 170mm). 30% larger than the 3D20.
Your Idea Builder can build more things than can be listed here. See Dremel3D.com to explore a variety of model files.
The time it takes to build a 3D object depends on the size and complexity of the model file and it is not an exact science. Dremel 3D model files have estimated build times for your reference.
The Dremel Idea Builder has a maximum resolution of 100 microns and a minimum resolution of 300 microns (0.10-0.30mm per layer). The higher the resolution, the smaller each layer and the better your object will look. The layer resolution depends on the setting. In Low the resolution is .300mm., in Standard the resolution is .200mm, and in High the resolution is .100mm.
Objects sticking to the build platform is a good thing as they require a firm adhesion to the build platform to avoid slipping. This is to ensure that the object remains stable throughout building. See instruction manual for object removal instructions. Video.
There are many reasons why objects may not stick to the build platform. You should first ensure that you have clean, debris free build tape and that it is not torn or ripped. Next, check that the build platform is level. These are the two most common causes for builds not sticking.
Yes. You can pause an object and change filament using the touch screen. Please refer to the instruction manual for more information.
Your objects may be collapsing on themselves as a result of the model design. The most likely cause is that an angle that is too sharp to support the filament during the building process.
Yes, you can print such a model with use of Print Studio, this software has the ability to add supports to your model.
Supports are designed to be easy to remove and they should leave minimal marks on your print, however if you find some marks you can sand them with fine sanding paper.
The black build tape will last up to 50 prints; the blue build tape will last up to 10 prints.
Both build tapes will provide the same quality of build, the main difference between the build tapes is the durability and slight differences in object removal.
In order to achieve the best printing position for your model, you can use the "Automatic Layout" function in Print Studio
This pre-print activity allows the extruder to flush out any old filament that may not stick properly during your print. By purging this material, you are printing with filament at the optimal print temperatures, providing maximum hold with the first layer of the print.
 

Filament

Dremel PLA filament is manufactured to provide the highest quality during operation and will help your Dremel 3D printer run smooth.
Yes. All Dremel PLA is compatible with the Dremel 3D printers.
You should only use Dremel PLA filament. Other filament may cause damage to the Dremel 3D printers and will void the warranty.
How long your filament lasts will depend on how often the Idea Builder is used, and the quality at which objects are made. The lower the quality, the less filament required to build each object and the longer each roll of filament will last.
Storing your filament correctly extends the usefulness of the filament. Filament should always be stored in a cool, dry environment unexposed to changes in temperature or humidity. Always keep your filament inside the shrink-wrap plastic until you are ready to use it.
Storing filament improperly can lead to build failures caused by moisture buildup or irregularities forming within the filament.
An alternate way to change filament is to simply use scissors to cut off the existing filament above the extruder and use the normal load process to feed through the old filament and start your new spool. Repeat the Load process until you see the new color coming from the nozzle.
 

Idea Builder

3D printing is a method of creating objects through additive means. Many different forms of 3D printing exist today, but the 3D Idea Builder utilizes Fused Filament Fabrication (FFF) to extrude layers of PLA plastic on top of one another until an object is realized.
The Dremel Idea Builder Printer (3D20 & 3D40) are high quality 3D printer that goes above and beyond to mentor users through the 3D building process and introduce users to methods for turning their ideas into reality. The Dremel 3D Builder builds in 3D which means instead of putting ink onto a flat surface like in regular printing, it builds up material in three dimensions to create an object. It heats plastic filament and then draws it out in very fine layers.
You can find the Dremel 3D Idea Builder in select stores nationwide. Click here to watch now.
Your 3D20 will come with a quick start guide, filament (1x .5kg spool), USB cable, SD loaded with model files, build tape, an object removal tool, instruction manual, unclog tool, and leveling sheet.
Your 3D40 will come with a quick start guide, filament (1x .5kg spool), USB cable, USB Flash drive loaded with model files, build tape (2), an object removal tool, instruction manual, unclog tool, and build sheet.
Dremel® Software runs on 32 and 64-bit operating systems. Dremel 3D software works with Windows Vista or later and Mac OSX 10.8 or later.
The Dremel Idea Builder has a maximum resolution of 100 microns and a minimum resolution of 300 microns (0.10-0.30mm per layer). The higher the resolution, the smaller each layer and the better your object will look. The layer resolution depends on the setting. In Low the resolution is .300mm., in Standard the resolution is .200mm, and in High the resolution is .100mm.
Dremel 3D Idea Builder and Dremel PLA filament will be sold a select stores nationwide and also online.
3D20: There is no door lock or monitoring on the Dremel 3D20.
3D40: On the Dremel 3D40 the doors are monitored, and both doors must be closed to initiate a remote print (from website or App). This ensures that there are no hands inside the printer when a print is started from a user who is not near it. During any other time, including building an object, opening a door will cause a warning notice to display on the screen.
No, there is no emergency stop button, however, on 3D20, the side power switch will immediately cut power to the printer. On 3D40, due to the additional electronics, there is a short delay (< 3 seconds) to fully shutdown after the power button is pressed.
The 3D40 Printer comes with benefit of "Quik Level TM", which is a feature that is capable of detecting the position of the build plat with the use of smart sensor technology, and guides you through the process to achieve perfect positioning of the build plate.
Please refer model comparison chart on our website to see the differences between the 3D20 and 3D40.
No, both of Dremel's 3D Idea Builders (3D20 & 3D40) are constructed with single extruder systems.
 

Service

Please contact Dremel's customer service department for service information or visit the Support page on Dremel3D.com
Yes. Dremel has worked hard to design your packaging so that un-boxing and boxing your Dremel 3D printer is quick and easy. The packaging will come in handy for future transportation and storage.
The Dremel 3D printer warranty is different from other Dremel products because the 3D printers are very different from a power tool. Dremel offers a best-in-class warranty that is designed to the complexity of the 3D20 and 3D40 designs.
 

Software

The Dremel 3D20 can only build .g3drem files. The included computer software can handle .g3drem, .3dremel, and .STL files.
The Dremel 3D40 can only build .3dremel files. The included computer software can handle .g3drem, .3dremel, and .STL files.
If the Dremel software is unable to connect to the printer, firstly make sure that the USB cable is properly connected. Next you need to make sure that the driver is installed correctly. Check your operating system to troubleshoot driver installation. For further troubleshooting, contact customer service.
A model will be red if it is too big for the build area or part of the model is positioned outside of the build area Use the "Scale" and "Move" functions in the Dremel software to adjust the model so that it is within the build area.
This could be caused by a few different reasons. A common reason is that a model file was saved outside of the build area or was scaled too small for you to see. It is recommend that you use the "Move" function to center the model and the "Scale" function to increase the model size.
3D models should be saved in STL or OBJ format in the program used to create these files. You can then use the Dremel 3D software to convert the files into buildable models.
Dremel model files have been tested for optimal printing on the 3D Idea Builder.
Dremel has taken great care to provide the highest quality models that generate a great build experience. Some model files not approved by Dremel are not well designed and will either fail or provide a low quality result.
You can also prepare files in any design software, but will need to save the file as a .g3drem (3D20) or .3dremel (3D40) with 3D Builder.
Print Studio is developed in co-operation with Autodesk, allowing you more functionality and assistance to achieve the best possible prints.
Please refer to our design tool section. It will provide simple step-by-step instructions on how to get started.
Please use Print Studio and use Automatic Repair function, which will resolve your issue.
Yes, you can, majority of modeling software can export files to STL, which is the file type accepted by both Print Studio and Dremel slicing software.
If your model is too big and resizing is not an option, you can use the "Plane Cut" function, which will allow you to print models in two parts and you can glue them together afterwards.
Print Studio will automatically add supports to ensure good build quality, however if you would like to delete the supports before slicing, go a step back to "supports" section and delete them, Print Studio will not add them again.
Supported operating systems
  • Apple® Mac® OS® X v10.10 (Yosemite) or later
  • Microsoft® Windows® 7 SP1, 64-bit (32-bit not supported)
  • Microsoft Windows 8.1, 64-bit (32-bit not supported)
  • Microsoft Windows 10, 64-bit (32-bit not supported)
Minimum system specifications
  • CPU: 64-bit processor (32-bit not supported)
  • Memory: 3 GB RAM (4 GB or more recommended)
  • 2 GB free disk space for installation
  • Pointing device: Three-button mouse
  • Screen resolution: 1024x768 or higher
  • Display card:
    • 1,024 MB GDDR RAM or more
    • Microsoft Direct3D® 11 capable graphics card or higher
 

Troubleshooting

Please refer to the user manual and quick start guide for setup and building operations to ensure that your 3D Idea Builder is connected and setup correctly. Also, it is recommended that you check to make sure your 3D Idea Builder is using the most up-to-date software. For further troubleshooting, please contact Dremel's customer service department for service information or visit the Support page on Dremel3D.com
The extruder may have skipped off the track as a result of the build platform not being level or due to a buildup of excess filament around the extruder tip. The Dremel 3D printer did not detect this skip and is one step ahead of the extruder. If this happens you should stop building and see instructions on cleaning the extruder tip and leveling the build platform.
The extruder tip is scrapping the build platform because the build platform is not level and the extruder is too close. If this happens you should stop building and see instructions on leveling the build platform.
Make sure that the nozzle is not clogged and that the filament is properly inserted into the extrusion head. The most common reason for filament not loading correctly is a bad filament tip. Ensure the end of the filament has a clean break and does not contain any kinks or strings. It is recommended that you cut a small amount of filament off the tip to ensure a clean tip. Please also ensure that you are running the "load" function, and that the extruder has heated to the appropriate temperature. For further troubleshooting, please contact Dremel's customer service department for service information or visit the Support page on Dremel3D.com.
You can unclog your extruder by using the unclog tool and following the steps in the instruction manual.
It is possible that the motors are not running correctly or that the model file is corrupted. If you are using an SD card or USB flash drive, attempt the official Dremel Test Print through your computer software. If you are using the computer software, attempt to load the test print via SD card or USB flash drive. If you are still unable to move the extruder, check your printer for firmware updates by running the updater in the Dremel 3D software. If the steps above do not resolve the issue, please contact Dremel's customer service department for service information or visit the Support page on Dremel3D.com
Please ensure the extruder wire tube (tube with black mesh housing) moves freely and is located away from the build platform and guide rails. If caught on the build platform, the extruder will not return to home position and a loud noise may occur. In the event that extruder wire tube is caught on the build platform, power off the unit and reposition the wire tube above the build platform to allow it to travel freely.
This may be the result of a build failure or a poorly constructed file. The building process may have been interrupted by the computer disconnecting, or by removing the SD card/USB flash drive during the building process. Run the Dremel Test Print to verify that your printer is working correctly, allowing the print to finish completely before disconnecting it.
Please ensure that you are running the "unload" function, and that the extruder has heated to the appropriate temperature. If the filament is still difficult to remove, push down on the side mounted level to disengage the extruder's motor. Then gently pull the filament out of the extruder. Also, make sure that the nozzle is not clogged and that the extrusion head is properly heated. For further troubleshooting, please contact Dremel's customer service department for service information or visit the Support page on Dremel3D.com.
This is because the desiccant pack that comes with the filament developed a tear. This is common, and the "dirt" you see within the packaging is a form of salt that keeps the filament dry during storage. After the filament is opened, this can be safely thrown away in the garbage. Even though this contains salt, please refrain from eating it.
Clean the Dremel 3D Idea Builder's exterior with a lint free cloth. Clear the outer surfaces of any debris that is visible. To avoid damaging your Dremel 3D printer do not use water, chemicals or other cleaners on the printer. Always check to ensure the extruder nozzle is clear of debris using common needle nose pliers. Also be sure to change the build tape at regular intervals.
If your printer does not home smoothly, the wire bundle may be getting pinched between the gantry and the build platform resulting in y belt slippage. Try repositioning the wire bundle to prevent it from getting pinched and homing should go smoothly.
Dremel's 3D Idea Builder printers (3D20 & 3D40) will turn back on to an idle state after a power disruption. The previous print project will be cancelled automatically. If the print head is still hot, the fans will turn on to cool it down.
We do not recommend you to print any object that will come in either direct or indirect contact with food.
 

Website

You can find approved Dremel 3D model files at Dremel3D.com.
A 3D model file is a digital representation of an object. These files can be created in many different kinds of software, and even scanned from real life! The Dremel 3D Idea Builder can then translate these digital files into physical objects.
Dremel has worked hard to deliver a quick and easy setup experience to get you building right out of the box. Check out our unboxing video.
You can register your Dremel 3D Idea Builder by following the instructions on our registration page.
Creating an account on Dremel3D.com is easy and gives you access to all the great model designs and collections that will drive and inspire your creativity.

 

If you have additional questions, please Contact a Dremel Expert and they will be happy to help answer your questions.